Question 1

Are all products on Eshtir.com authentic?

Accepted Answer

Yes! We sell only genuine products from reputable brands like JBL, Apple, Samsung, Breville, and more. Every product is 100% authentic and comes with a valid manufacturer warranty.

Question 2

Where is Eshtir located?

Accepted Answer

Our physical store is in Sharjah, Al Qulayyah, UAE, licensed under the Sharjah Economic Development Department (SEDD), Trade License 769523. Please inform us before visiting to ensure stock availability.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide via DHL. Inside UAE: Free delivery. Other GCC countries: Delivery charges apply based on weight. Rest of the world: Charges calculated at checkout. Import duties and taxes may apply as per local government policies.

Question 4

What are the delivery times?

Accepted Answer

UAE: 1–2 business days*. GCC: 3–7 business days (economy) or DHL 1–2 days*. International: 3–5 business days depending on the country*. *Delivery times are estimates and may vary due to customs clearance or courier delays.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Credit & Debit Cards (Visa, Mastercard), Apple Pay / Google Pay, and Tabby (available on request*). All payments are processed securely via HTTPS and PCI-DSS compliant gateways. *Subject to Tabby approval. Terms & Conditions apply.

Question 6

What is your returns & warranty policy?

Accepted Answer

Returns are free within the UAE if there is a manufacturing defect. For non-defect returns, shipping charges may apply. You can drop the product in our shop for free, no restocking fees. All products come with the manufacturer's warranty. For first-time issues, we replace or refund. For later warranty claims, bring the product to our Sharjah shop or shipping charges apply (50 AED in UAE city areas; international shipping charges vary).

Question 7

Is stock availability real-time?

Accepted Answer

Stock availability is updated in real-time. Products listed as “In Stock” are ready for immediate shipping. You may reconfirm via WhatsApp before placing your order.

Question 8

How can I contact customer support?

Accepted Answer

Phone/WhatsApp: +971-56-8799338, Email: operations@eshtir.com. Working Hours: Monday–Thursday & Saturday: 11:00–20:30, Friday: 15:00–21:00.

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